Frequently Asked Questions
Everything you need to know about our natural Margaret River beauty products.
Are your products 100% natural and locally sourced?
Yes, all Margaret River Made products are crafted using botanical ingredients sourced directly from the Margaret River region. We prioritize organic, sustainable, and cruelty-free components in every batch.
How long will it take to receive my order?
Standard shipping within Australia typically takes 3-7 business days. International orders may take 10-21 business days depending on the destination and customs processing.
Do you offer returns if a product doesn't suit my skin?
We want you to love your glow. If you experience an adverse reaction or are unsatisfied, please contact us within 30 days of purchase for an exchange or store credit.
Is your packaging eco-friendly?
Absolutely. We use recyclable glass jars, FSC-certified paper boxes, and biodegradable packing peanuts to ensure our environmental footprint is as light as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Are your products safe for sensitive skin?
While our ingredients are natural, we recommend performing a patch test on a small area of skin 24 hours before full use, as individual sensitivities to essential oils can occur.